Quality Management in Organisations

About this book

This applied guide moves from the foundations of quality management to implementation across leadership, employees, and organisational processes. Eid Herfeel Al-Anzi explains Total Quality Management, Six Sigma, ISO 9001, continuous improvement, and the integration of quality objectives into corporate strategy. It also considers how digital transformation and artificial intelligence can strengthen measurement, analysis, and evidence-based decision-making, turning quality from an operational obligation into a sustainable competitive advantage.